Stickto Privacy Policy
Last updated: August 16, 2025
This Privacy Policy describes how Stickto (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from stickto.shop (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by law.
What Personal Information We Collect
Information You Provide Directly
- Contact details: name, address, phone number, email.
- Order details: billing and shipping address, payment confirmation, email, phone.
- Account information: username, password, and security questions (if applicable).
- Shopping activity: items you view, place in your cart, or add to your wishlist.
- Customer support communications.
Information We Collect Automatically
Through cookies and similar technologies, we collect “Usage Data,” which may include:
- Device and browser type.
- Network connection and IP address.
- Interaction with the Site (pages viewed, clicks, time spent).
Information from Third Parties
We may also receive information from:
- Stripe, which processes Kit Studio payments and collects payment and shipping details. Shopify may retain information associated with earlier orders.
- Payment processors provide payment status, customer contact details, and billing and shipping addresses. We do not receive your full card number.
- Advertising and analytics providers.
How We Use Your Information
We use your personal information to:
- Provide Products and Services – process payments, fulfill orders, arrange shipping, handle returns/exchanges, and manage your account.
- Marketing and Advertising – send promotional messages, tailor content, and show you relevant ads.
- Security and Fraud Prevention – protect against fraudulent or malicious activity.
- Customer Support and Communication – respond to inquiries, provide updates, and improve our Services.
Cookies
We use PostHog to understand website visits, signup sources, and whether people complete our questionnaire. We link these milestones using a random identifier. We do not send questionnaire answers, email addresses, or personal questionnaire link tokens to PostHog, and we do not record sessions on questionnaire pages.
We use cookies and similar technologies to improve your experience, run analytics, and deliver relevant advertising. You can control cookies through your browser settings, but disabling them may impact your ability to use some features.
Kit Studio stores your sticker choices in your browser so they survive reloads and checkout cancellation. An essential, protected cookie lets this browser resume and view its checkout order. We store your kit selections, payment status, email and shipping address to confirm and fulfill your order.
How We Share Personal Information
We may disclose your information to:
- Service providers (payment processors, shipping providers, IT support).
- Order-storage and email providers, including Neon for order records and our transactional email provider for order confirmations; Shopify for retained earlier-order services.
- Affiliates within our business group.
- Legal authorities, if required by law or to protect our rights.
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
If you post product reviews or other content publicly on our Site, it will be accessible by others. We are not responsible for how third parties may use or share such information.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies directly.
Children’s Data
Our Services are not directed toward children. We do not knowingly collect personal information from anyone under 16. If you believe your child has provided information, please contact us to request deletion.
Security and Retention
We use reasonable measures to protect your information, but no system is 100% secure. We retain your personal information only as long as needed to provide Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion.
- Request a copy of your information (data portability).
- Restrict or object to processing in certain cases.
- Withdraw consent, where applicable.
- Manage your communication preferences (unsubscribe from promotional emails).
You may exercise these rights by contacting us using the details below. To request deletion, follow our data deletion instructions.
We will not discriminate against you for exercising your rights.
Contact Us
For questions about this Privacy Policy, or to exercise your rights, you may contact us at: